External DNS provider issues

Incident Report for Firmhouse

Resolved

This incident has been resolved.
Posted Feb 11, 2026 - 08:04 CET

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Feb 10, 2026 - 20:41 CET

Identified

We’re currently experiencing intermittent issues due to degraded performance at our external DNS provider. This may cause slow DNS resolution and delayed or failed requests for some users.
Posted Feb 10, 2026 - 19:16 CET
This incident affected: Portal and Main Platform, Checkout & Self Service Center, API, and Developer Docs.