Report generation unavailable

Incident Report for Firmhouse

Resolved

The service instability caused by issues with our hosting provider (https://status.salesforce.com/generalmessages/10001540), has been resolved. All systems are now fully operational.
Posted Jun 11, 2025 - 08:38 CEST

Monitoring

We are currently experiencing degraded performance across our services due to ongoing issues with our hosting provider (for more information, see: https://status.salesforce.com/generalmessages/10001540). While we have managed to partially restore the report generation feature, some users may still encounter disruptions.

Our team is actively monitoring the situation. We apologize for any inconvenience caused and appreciate your patience and understanding during this time.
Posted Jun 10, 2025 - 21:32 CEST

Identified

We are currently experiencing an issue with our report generation feature due to an outage with our hosting provider. Our team is actively monitoring the situation and are also working on a temporary workaround to restore report generation functionality as soon as possible.
Posted Jun 10, 2025 - 13:51 CEST
This incident affected: Portal and Main Platform, Checkout & Self Service Center, and API.