A fix has been implemented and we are monitoring the results.
Posted Jun 22, 2023 - 22:47 CEST
Update
We are currently putting a solution in place while we work with our infrastructure provider on a post-mortem and permanent solution.
Posted Jun 22, 2023 - 22:39 CEST
Update
We are still working on a solution but our platform and API should be accessible again. It's possible you experience an increase in load times on certain data-heavy operations.
Posted Jun 22, 2023 - 22:23 CEST
Update
We are working on a solution with our infrastructure provider.
Posted Jun 22, 2023 - 22:01 CEST
Identified
We have identified a problem with a database of our infrastructure provider. Things are coming back but we are still investigating the cause of the outage.
Posted Jun 22, 2023 - 21:54 CEST
Investigating
We are currently investigating this issue.
Posted Jun 22, 2023 - 21:42 CEST
This incident affected: Portal and Main Platform, Checkout & Self Service Center, and API.