Missing orders in Shopify

Incident Report for Firmhouse

Resolved

This incident has been resolved.

Posted Aug 29, 2023 - 11:29 CEST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 28, 2023 - 14:45 CEST

Identified

The issue has been identified and a fix is being implemented.

Posted Aug 28, 2023 - 11:35 CEST

Investigating

We are investigating an issue that there are missing orders in Shopify from today's scheduled order run.

Posted Aug 28, 2023 - 11:19 CEST

This incident affected: Portal and Main Platform.