Partial downtime of platform

Incident Report for Firmhouse

Resolved

This incident has been resolved.

Posted Mar 17, 2024 - 16:25 CET

Update

We are continuing to monitor for any further issues.

Posted Mar 17, 2024 - 12:10 CET

Monitoring

We have implemented a mitigating solution and are monitoring.

Posted Mar 17, 2024 - 12:05 CET

Identified

We've identified a problem with a database follower. We are implementing a mitigation.

Posted Mar 17, 2024 - 11:58 CET

Investigating

We are currently investigating this issue.

Posted Mar 17, 2024 - 11:54 CET

This incident affected: Portal and Main Platform, Checkout & Self Service Center, and API.