All Systems Operational

Portal and Main Platform Operational
90 days ago
100.0 % uptime
Today
Checkout & Self Service Center Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Developer Docs Operational
90 days ago
100.0 % uptime
Today
Helpcenter Operational
Firmhouse Data Platform Operational
90 days ago
99.81 % uptime
Today
External services Operational
Mailjet Outgoing SMTP Operational
Payment Providers Operational
90 days ago
100.0 % uptime
Today
Mollie Operational
90 days ago
100.0 % uptime
Today
Stripe Operational
90 days ago
100.0 % uptime
Today
Adyen Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Planned Maintenance: Database Infrastructure Upgrades (2/3) Sep 19, 2025 02:00-03:00 CEST

We’re scheduling a series of upgrades to our database infrastructure to improve reliability, speed, and scalability of our platforms. These changes will help us deliver faster responses, increased resilience, and better performance under peak loads.

To safely apply these improvements, we will perform maintenance in three short windows over the coming weeks. Each window may involve brief service interruptions of up to a few minutes.

We will monitor the platform closely throughout and after each window. If you notice any issues beyond the announced times, please contact support.

Thank you for your understanding.

Posted on Sep 12, 2025 - 16:08 CEST

Planned Maintenance: Database Infrastructure Upgrades (3/3) Sep 23, 2025 02:00-03:00 CEST

We’re scheduling a series of upgrades to our database infrastructure to improve reliability, speed, and scalability of our platforms. These changes will help us deliver faster responses, increased resilience, and better performance under peak loads.

To safely apply these improvements, we will perform maintenance in three short windows over the coming weeks. Each window may involve brief service interruptions of up to a few minutes.

We will monitor the platform closely throughout and after each window. If you notice any issues beyond the announced times, please contact support.

Thank you for your understanding.

Posted on Sep 12, 2025 - 16:09 CEST
Sep 18, 2025

No incidents reported today.

Sep 17, 2025

No incidents reported.

Sep 16, 2025
Completed - The scheduled maintenance has been completed.
Sep 16, 02:47 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 02:00 CEST
Scheduled - We’re scheduling a series of upgrades to our database infrastructure to improve reliability, speed, and scalability of our platforms. These changes will help us deliver faster responses, increased resilience, and better performance under peak loads.

To safely apply these improvements, we will perform maintenance in three short windows over the coming weeks. Each window may involve brief service interruptions of up to a few minutes.

We will monitor the platform closely throughout and after each window. If you notice any issues beyond the announced times, please contact support.

Thank you for your understanding.

Sep 12, 16:07 CEST
Sep 15, 2025

No incidents reported.

Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025

No incidents reported.

Sep 11, 2025

No incidents reported.

Sep 10, 2025

No incidents reported.

Sep 9, 2025
Resolved - The issue is now resolved. We've implemented measures to prevent this from happening again in the future.
Sep 9, 18:18 CEST
Monitoring - A solution has been implemented, and our processing has successfully caught up with the backlog.
Sep 9, 17:54 CEST
Identified - We have observed that certain processes are taking longer than expected. We have identified the underlying issue and are actively working on a resolution.
Sep 9, 17:38 CEST
Sep 8, 2025

No incidents reported.

Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025

No incidents reported.

Sep 4, 2025

No incidents reported.